Some days I feel like a record player on repeat because I am constantly reminding my kids to turn the volume down on the tv. But sometimes, the volume issues aren’t their fault at all. Samsung TVs commonly have a problem with the volume getting stuck and perhaps you have experienced this, too. But this problem with the volume is nothing to worry about. There are a few common fixes that are easy to try from the comfort of your own couch. The fix for your Samsung TV volume is simple.
If your Samsung TV volume is not working, you can fix it by trying a number of very easy steps. For example, you might need to turn everything off and back on, put new batteries in your remote, pair your remote with the tv again, use a different remote (including a phone app), or remove extra apps from your smart tv to free up memory. In some cases, you might need to reset the volume settings or even reset the tv to factory settings. All of these fixes are easy to accomplish.
This article will talk about why your Samsung TV volume not working is a common problem. I’ll also give you a number of fixes you can try to get it going again. All of these fixes are easy solutions, and most of them you can try without even getting off your couch. However, before we look at all of the different methods to fix your tv volume, let’s talk about how common this problem is.
Your Samsung TV Volume Not Working Is a Common Problem
Technology is great – when it works. But sometimes, we hit some glitches with our smart home products, and we need a little help getting them fixed. Your Samsung TV Volume not working is actually a pretty common problem. The problem could be something very simple, like the cables came loose, or it could be something else, like your tv is out of internal memory. Either way, I have a solution for you to try.
Keep reading to find the simple solutions to get it working again, starting with the easiest and most obvious fixes.
Check Your TV to Make Sure It Isn’t Causing Problems with the Volume
Your volume might not be working because of a physical problem with the tv. This might be the easiest way to fix most problems with your tv, including the volume. If your volume is stuck, try this:
Turn the TV off and turn it back on.
Sometimes fixing the volume problem is as simple as turning off the tv, waiting a few minutes, and then turning it back on. A simple reset might be all it takes to fix your stuck volume.
Make sure all of the cables are plugged in correctly.
If that didn’t work, check the cables in the back of your tv. I’ve noticed that if the cables are a little bit loose, the tv won’t function correctly. Make sure all of the cables are dust-free and pushed in firmly.
Your Remote Might Be Causing Problems with the Volume on Your Samsung TV
Sometimes, the problem is with the remote itself. There are a few things to try to see if your stuck volume is because the remote isn’t working right.
If you have an older model, make sure nothing is blocking the infrared area of the tv.
Then, point the remote directly at the sensor and see if that corrects the problem.
If your Samsung TV remote pairs with Bluetooth, unpair and repair the remote.
A Bluetooth remote can only be connected to one tv at a time, so make sure it is paired with the correct tv if you have more than one. Then, point the SmartRemote at the sensor on the tv.
Simultaneously press and hold the Play/Pause button and the return button for 3 seconds. Once your tv has successfully paired with the remote, it will display a message on the tv.
Check the batteries on the remote control.
The problem could be with your remote control. Try removing the batteries, waiting for a few minutes, and then putting the batteries back in to reset the remote. If your batteries are old, this would be a good time to replace them just in case!
Try using a different remote to change the volume.
If you have different remotes, try using one of your other remotes to change the volume. It could be you are just using the wrong one.
Use the SmartThings TV Remote Control.
If your TV remote is damaged or you can’t find it, you can download a remote control from the Apple App Store or Google Play. First, navigate to the app store of your phone, and search for “Smartthings TV Remote Control.” The Smartthings TV Remote Control is a simple app that you can connect to your tv to use instead of the standard remote. Keep in mind, though, there is a fee to use the premium version.
After you’ve downloaded the app, open it. Click on the button to search for nearby Smart TV. The TV will come up, and the remote will guide you through the steps to connect it with your tv. Alternatively, you can skip this screen and go directly to the screen that looks like a remote. When you touch the power button, you will receive a message that you are not connected to a tv. Just tap on the word connect, and the remote will connect you to your television.
I downloaded their app onto my phone. Then I went through each of these steps for you and took screen shots. I show these screen shots below. Hopefully they are helpful.
The Apps on Your Samsung TV Are Causing the Volume to Get Stuck
Sometimes, the problem happens for a different reason. For example, newer Samsung TVs give you the option to download a variety of apps on the tv itself. These apps are great for online viewing, streaming, and other services. However, if there are too many apps running in the background or the tv does not have enough available memory for all of its apps, the volume might get stuck.
To fix this problem, you’ll need to either turn off the autorun smart hub feature or delete some apps to free up the memory on your tv so the volume can work again.
Here’s how to find the autorun setting:
- First, go to the general settings menu.
- Select smart features, then select turn off AUTORUN smartHUB.
- Restart your tv.
If that doesn’t work, you’ll need to delete any unused apps that might be taking up too much memory. Not all apps can be deleted, however.
How to Delete Apps on Your Samsung Smart TV
According to samung.com, to delete an app, use the home button to go to the Home Screen menu on your tv.
Select apps, then select Settings in the upper right-hand corner.
Select the app you want to delete.
Hit delete again to confirm.
Continue until you have removed all of your unnecessary apps, then restart your tv.
How to Reset the Sound on Your Samsung TV
If this still doesn’t work, you may have a problem with the sound settings on your tv. You can easily reset the sound settings here:
- First, go to the settings menu.
- Select Sound.
- Navigate to Expert Settings, then select reset sound.
- This should reset your sound settings and might get your volume working again.
QLED TV Sound Sensor
If the volume on your Samsung QLED TV goes up and down by itself, this could be a different problem altogether and is unrelated to the other issues. Samsung created a feature on certain tvs that will adjust the sound automatically. If you don’t like how the tv gets louder and softer, you can turn this feature off.
The QLED TV will analyze the ambient sound in a room and automatically adjust the sound based on the noise and shape of the room. However, depending on the noise, you might get unexpected results that you don’t like. In this case, you can flip off the sound sensor switch located at the bottom of your tv. Alternatively, you can turn this off in the settings menu:
Select Intelligent Mode Settings.
Turn Active Voice Amplifier to off.
How to Reset Your TV to Factory Settings
If this still doesn’t work, you may need to do a factory reset on your tv. To reset your tv to factory settings:
- Turn on the TV and select the Menu button.
- Select support.
- Select Self Diagnosis.
- Select Reset.
- Enter your pin (the default pin is 0000, unless you entered a new one)
- You should see a factory warning message Click yes to confirm.
- It is normal for the TV to flicker or turn on and off while it resets.
- Your tv will be returned to factory settings and you can begin the set up process again.
Can I change my Samsung TV volume without a remote?
Yes, Samsung TVs have a button on the bottom of the tv. It will act as an on/off switch, basic navigate button, and volume button.
What is AutoVolume on my tv?
AutoVolume is a feature that allows the tv to normalize the volume when you change channels or when a commercial comes on. This prevents big changes in the volume while you are watching tv. You can find the autovolume control under the Settings Menu when you navigate to speaker settings.