When your Ring doorbell is flashing white, there are two possibilities as to what it means. First, either you have lost your wi-fi connection, or second, your battery on the device is running low. One of those to things are causing the flashing white. A solid white Ring means that your device is hardwired and that it is receiving power, so a battery is not the issue.
There’s a lot that you might be wondering about your Ring device. I have included more info below regarding the flashing light, as well as how to reset your device and make sure that you’re hearing the chime.
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Flashing White Ring Doorbell?
According to Ring, when your doorbell is flashing in this way, it simply means that you have lost connection or that your power is insufficient. Just to be sure this is what you’re experiencing, let’s list the symptoms:
- Light glowing a soft white
- Emits a sound when you push the button
- No app alerts
- None of the events have been recorded
If that’s what you’re experiencing, then let’s figure out how to get that solved for you. Based on this experience that you’re having, your Ring device isn’t connected to Wi-Fi, which is another problem in and of itself.
Restarting your router might fix the problem, but just in case it doesn’t we have some more solutions ready to go.
Being in certain locations can affect the power that reaches your Ring Doorbell. If you’re in a place that has power outages often or just so happen to have one, this could be the reason why your device is offline.
You can also have some of the following circumstances occur:
- Router wire is loose
- Changed Wi-Fi password
- Low Power
- Power surge
As you can see, there are multiple instances that can cause your device to start blinking at you. But to be sure of this, you have to make sure that the internet is indeed the problem. By checking your internet connection on the Ring app, you should be able to see if you’re connected or if there is a hiccup in the system.
If your doorbell says that it’s ‘Offline’ then that means there’s no connection. You may want to check your router to make sure that everything is in its proper place and all the lights are green and functioning correctly. Be sure to make sure that the wires are connected.
The rest is fairly simple. Turn off your router, turn off the Ring doorbell, and wait for a few minutes. If after going through these steps, your doorbell still isn’t working, your device could not have enough power.
Ring says: “While it’s rare, it’s not unheard of for a Ring Video Doorbell Pro to go offline due to low voltage issues. These are caused by your Ring Pro not receiving enough power from your doorbell transformer.”
They also say that if your power is 16VAC or more, that could be the issue as well. But if you’re below that, the Ring device needs a minimum of 16VAC in order to power on. So, if that’s your issue, congratulations, you’ve been able to solve this problem!
This may seem like a step by step process, but the best way to explain and help you to be able to understand what is going on is to share what you can do to fix the problem that has started.
Wi-Fi loss and battery issues seem to be the main questions asked on the Ring website, which can only mean that you’re not alone. I remember the struggle that was had when I was trying to set up the device at home.
There can be some frustration, but luckily, Ring has tried to make the problems quick and easy to solve. If your problem isn’t solved, you can call Ring and they will help you through it just to be sure–if it’s not working, then they will send you another device to ensure that you’re a happy customer.
Resetting Your Ring Device
We covered this a little in the section above, but sometimes it’s not the Wi-Fi connection or the battery at all. What do you usually do when your computer is frozen? Hard reset? Well, luckily that option is available on the Ring device.
Depending on what version you have, you either press the orange button for 20 seconds, once the light on the front is flashing, your device is restarting!
With the Ring Doorbell Pro for a hard reset, you hit the ‘set up’ button and hold it for 15 seconds and wait for 30 seconds and then you will restart the setup process.
However, if your device doesn’t go into the setup mode, the next best option is for you to turn the device off and start the steps again. Waiting a certain amount of time (10, 15, or 20 minutes) may be a factor that could help with your device.
If not, contact Ring and they will be able to help out in the best way. Their Community Support Worldwide number for the U.S. is 1-800-656-1918.
No Bell for the D
If you’re experiencing this problem after everything above, I’m sure that you’re about done with this post. But do not fear. There are two simple explanations for this occurrence.
Either your device has faulty speakers, or the microphone isn’t enabled. This could be for not hearing the doorbell or the notifications. With the doorbell, if the microphone isn’t toggled on, you won’t be able to hear anything. So, making sure that is on would be a good idea.
When you go into your app, be sure to try turning the microphone on and off a
If your speakers are the issue, Ring has a page on their website that teaches you how to replace the speakers, what difficulty it is, and about how long it’s going to take you to complete the replacement.
Despite being frustrated, you are treated in a way that helps you feel better. Step by step is an incredible feature that they have brought to the website and to you.
Customer Service for Ring Doorbells
One thing that Ring is very good about is making sure that their customers are helped in a timely manner. From having a Twitter account to having FAQs and tutorials, they try to make any hiccup as simple and easy to deal with as they could.
Although it may not be the quickest thing, you can trust that Ring will get back to you and help you with your device, including sending you a new device if you’ve received a damaged or faulty one.
I know that we all don’t fancy sitting on the phone for hours on end just for someone to tell us they don’t know the answer, but with Ring, you have multiple choices where you can go to receive your answer, which is one of the benefits to this company.
Does the doorbell ring in the house? If you were to hardwire the Ring Doorbell to your doorbell inside, the answer is yes. You would be able to hear it through the house with that connection. This option isn’t required, but with being hardwired, you’re able to view the video from your phone!
Why is my d
How long does the Ring battery last? According to the company, the battery that is within your device should last from six months to twelve months in between charging sessions. But it also depends on how much activity your doorbell gets.
If you have frequent visitors, that could drain the battery faster. Replacement batteries can be found on the Ring site for about $20.