Why Does My Ring Doorbell Keep Going Offline?

Home security continues to grow on a massive scale, with more and more homeowners opting to install security cameras and gadgets in their homes every day.

Thanks to gadgets like the Ring doorbell, we can protect our homes and keep our property secure.

Why Does My Ring Doorbell Keep Going Offline?

Ring produces a wide range of innovative smart home security solutions that we can use to secure our homes, but the Ring doorbell is the most popular. Connecting directly to your phone, Ring’s doorbell can show you who is at your door and track any movement.

However, like any piece of technology, there are sometimes problems. One problem you might encounter with a Ring doorbell is it going offline. You’ve stopped by this article so we presume you already have this problem.

If so, you’re in the right place. In this guide, we’ll tell you what the problem might be and how to fix it. Let’s begin!

Why Does Your Ring Doorbell Keep Going Offline?

There are a number of reasons why a Ring doorbell might keep going offline. Luckily for you, we’re going to cover the most common reasons in this post. We’ll look at why a Ring doorbell goes offline and how you can quickly solve the problem.

First of all though, let us quickly show you the main reasons why a Ring doorbell could go offline. We’ve listed them below.

  • Your Wi-Fi isn’t working.
  • Poor router location.
  • You’ve entered the wrong Wi-Fi password.
  • The Ring doorbell isn’t compatible with your Wi-Fi.
  • The Battery in the doorbell is low.
  • Your Wi-Fi router or Ring doorbell isn’t working.

Now you know the most common reasons for a Ring doorbell going offline, let’s look at each one in more detail.

How To Fix A Ring Doorbell That Keeps Going Offline

1. Check If The Wi-Fi Is Working

One of the most common reasons why a Ring doorbell keeps going offline is a faulty Wi-Fi connection. If your Ring doorbell app shows you that your camera is offline, the first thing we recommend doing is checking that your Wi-Fi works.

You can easily do this by taking a look at the internet icon on your router or by simply trying to connect to the Wi-Fi using a different device. If the other device doesn’t work, try troubleshooting your router.

Sometimes, something as simple as turning the Wi-Fi off and back on again can fix things.

2. Check The Location Of The Router

If you find that your Wi-Fi is working fine but your Ring doorbell just won’t connect, there could a problem with the location of your router.

Generally speaking, this isn’t usually the cause of the problem, but if your router sits behind a piece of furniture or is obstructed by something else, the problem could be that your doorbell can’t reach the Wi-Fi.

An easy way to solve this potential problem is by moving the router to a location that isn’t obstructed. Better still, moving it closer to the doorbell is a good solution too.

If you bring the router closer to the doorbell and it works, you might need to buy a Wi-Fi extender so the doorbell can stay connected.

3. Make Sure You’ve Used The Right Password

It may sound far too simple but let’s be honest, we’ve all been there. How many times have we thought something wasn’t working before then finding out we were entering the wrong details the whole time?

This can easily happen when setting up a Ring doorbell. If your doorbell simply won’t connect, you should double-check that the password you’re entering is the right one. If you still use a default password, you will find it on the label that’s stuck to the bottom of your router.

4. Check That Your Ring Doorbell Is Compatible With Your Wi-Fi Network

If you own a dual-band router and you hope to use a 5GHz network, you must make sure that your Ring device is 5GHz compatible. If your device isn’t compatible, you will experience connectivity issues. This will result in the doorbell going offline.

To find out if this is the problem, use a 2.4GHZ Wi-Fi network first before switching to a 5GHz network. You can easily change the Wi-Fi network from the Ring doorbell app.

5. Check Your Ring Doorbell’s Battery

It isn’t out of the question that the connectivity issues you keep facing aren’t linked directly to the Ring doorbell. One common problem that could cause your doorbell to go offline is low battery.

If your device keeps going offline, it could be a power source problem. If you have a wireless Ring doorbell, we recommend checking the doorbell’s battery. If it’s low, you should charge the doorbell. 

If your doorbell is wired in, it could be that a temporary outage caused the issue. Once everything’s back on, the doorbell should work fine again.

6. Check That Your Router And The Doorbell Are Working

The problem could also be caused by a faulty Ring doorbell or router. If you’re having trouble connecting the two, there could be a problem with one or both of them. If the problem persists, you should check both devices for any faults.

To do this, check everything is plugged in and switched on properly, check for any damage, and make sure no cables are loose. If the problem continues, try restarting both devices.

If that doesn’t work, first get in touch with your broadband provider to see if it’s the router. If it isn’t, you may need to replace your Ring security doorbell with a model that works.

Final Thoughts

More often than not, any issues that cause a Ring doorbell to keep going offline can be easily solved. Whilst this problem is uncommon, it isn’t anything to worry about. As you can see from our guide, there are plenty of different ways to evaluate and solve the problem.

9 times out of 10, you’ll find that the solution is as simple as restarting something or changing a setting. If this isn’t the case, there could be a fault with your doorbell or router.

Now you have these quick fixes at your disposal, why don’t you take a look at your Ring doorbell and try and work out where the problem lies?                        

Luke Miller

Luke Miller is a writer, real estate professional, rental property investor, and home renovation enthusiast based in Phoenix, Arizona. He grew up in Iowa in a self-sufficient household where he learned the skills to do everything from plumbing, drywall, to basic handyman repair for everyday problems. He enjoys sharing his vast experience and his continuous learning with fellow DIY enthusiasts.

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